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| --- Services are provided by staff located in
offices through the county : |
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| OFFICES AND
PHONE NUMBERS |
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These brochures are provided in .PDF format. If you need the Adobe Reader,
please click the .PDF icon. |
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| --- The adult service programs offered by DPSS are : |
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Adult Protective Services |
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The toll free APS Hot Line telephone number is 1-800-491-7123.
Adult Protective Services (APS) provides a system of in-person response, 24 hours per day, seven days per week. DPSS is responsible for accepting and responding to reports of dependent adult and elder abuse of individuals living in Riverside County. The Adult Protective Services program provides social services interventions to disabled adults (ages 18 and older) and elders (age 65 and older) to alleviate physical, sexual and financial abuse, neglect, isolation, abandonment, abduction and mental suffering.
The following types of abuse must be reported:
• Physical Abuse
• Sexual Abuse
• Psychological Abuse
• Abandonment
• Self Neglect
• Financial Abuse
• Neglect |
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In-Home Supportive Services (IHSS) |
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The Riverside County IHSS toll free application and information telephone number is 1-888-960-4477.
The goal of the IHSS program is to enable elderly and/or disabled persons to remain safely in independent living as long as possible. IHSS Services may include meal preparation and clean-up, food shopping, bathing, dressing, personal care, domestic services (cleaning) assistance with medications, etc. This in- home assistance is designed to allow persons to remain in their home rather than be placed in an institutional setting. The IHSS program currently serves over 11,000 consumers in Riverside County and this number is growing. Clients can be served by Independent Providers, hired and supervised by the consumer themselves, or by a provider referred to the client by an agency contracted with the County to provide services. |
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C.A.R.E. Program (Curtailing Abuse Related to
the Elderly) |
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The C.A.R.E. Program phone number is 1-800-476-7506
The C.A.R.E. Program was formed in response to the service needs of victims of elder abuse and consumer crime. Under the umbrella of Adult Protective Services, the C.A.R.E. Program investigates incidents of consumer fraud against elder or dependent adults and assists the victim in resolving the situation and protecting themselves. The program also addresses elder abuse issues through education and training in partnership with public and private sector agencies. The C.A.R.E. Program coordinates C.A.R.E. teams throughout the County, which are multidisciplinary elder abuse teams made up of representatives from A.P.S., Public Health, Community Care Licensing, Law Enforcement, the District Attorney, etc. The teams improve coordination and cooperation among human service providers and public safety organizations, in order to better investigate elder abuse and provide coordinated services to elders and dependent adults.
The 4 major service components of the C.A.R.E. Program are:
• Direct Consumer Advocacy – assists victims of such consumer fraud as telemarketing, investment, sweepstakes, contractor, and automotive repair schemes.
• Community Anti-Fraud Education – takes anti-fraud information into the community to empower seniors and prevent the fraud from occurring.
• Gatekeeper Training Component – teaches recognition and reporting of all types of elder and dependent adult abuse to mandated reporters and members of the community who have regular contact with this population.
• C.A.R.E. Teams – The C.A.R.E. Program manages three regional elder abuse Teams with membership from 40 countywide agencies involved in the treatment and prevention of elder abuse in Riverside County. Members share best practices to combat elder abuse and work together toward protection of the client and prosecution of the offender.
In 2004, the C.A.R.E. Program was selected as one of the top 15 programs to be finalists in the Innovations in American Government Award. The award is sponsored by the Ash Institute of the Kennedy School of Government at Harvard University. The award draws attention to exemplary achievement in government programs, and serves as a catalyst for transforming creative and effective ideas into widely established best practices.
Links:
• Consumer Fraud Advocacy
• Program Replication Toolkit
• Mandated Reporter Training
• C.A.R.E. Teams
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Public Authority |
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The Public Authority phone number is 1-888-470-4477
In 1999, advocacy efforts of disabled and senior citizen groups resulted in the passage of AB 1682. This bill created a new government entity, the In-Home Supportive Services Public Authority, to serve in each county as an enhancement to the county’s IHSS program. IHSS Advisory Committees were established throughout the state to advise counties on the mode of services to be used. The mandate of the Public Authority is to establish a registry of screened and trained home care workers (HCW's) and to match them with IHSS consumers who need their assistance. The Public Authority also acts as the employer-of-record for purposes of collective bargaining.
In June 2002, the County of Riverside Board of Supervisors established the IHSS Public Authority to aid and assist elderly and/or disabled consumers needing care. The Public Authority began operating in Riverside County in January 2003 under the management and direction of the Department of Public Social Services (DPSS), Adult Services Division. Helping the elderly and disabled live independently, as well as in a healthy, safe environment, remains the focus and mission of the Riverside County IHSS Public Authority.
To this end, the Public Authority has established a registry of screened HCW's who can be matched with elderly and disabled IHSS consumers needing assistance in a continuing effort to improve the in-home care our consumers receive. As the employer, the consumer interviews and selects the HCW who best suits his/her needs and also supervises their work. The Registry continually recruits and trains (free of charge) HCW's throughout the county.
The Public Authority is considered the employer of record in negotiations with the HCW's union, United Domestic Workers of America (UDWA). To recruit and retain, HCW's, the Public Authority works diligently with UDWA in their shared efforts to improve wages and benefits received by HCW's. In 2002, HCW wages were $7.11 per hour, increasing to $9.75 in December of 2007. Wages further increased to $10.25 per hour in July 2008, and will again increase to $10.75 in July of 2009 and $11.50 in July of 2010 as part of the MOU.
All HCW's in Riverside County are eligible for health coverage through the County’s Exclusive Care Health Plan whether or not they are on the Registry, as long as they are meeting and maintaining eligibility requirements of 80 paid hours per month. Currently the share of cost paid by HCW's for health coverage, (which now includes dental and vision, effective March 1, 2008) is $32.24 per month. There are currently 2725 enrollees in this program.
To further improve and strengthen its program, the IHSS Public Authority meets regularly with the IHSS Advisory Committee. Appointed by the Board of Supervisors, the committee consists of a representative from each supervisory district. The majority of the committee consists of past and present IHSS consumers and HCW's who can provide their first-hand experience and expertise in helping to reinforce the Public Authority’s effectiveness. The committee also includes a delegate from an Advocacy Agency for people with disabilities.
Contact Information:
Address: 12125 Day Street, Ste. S-101
Moreno Valley, CA 92557
Phone Number: Toll Free 1-888-470-4477
Email: IHSSPublicAuthority@riversidedpss.org
Links:
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Representive Payee Program |
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1-888-960-4477
The Riverside County Representative Payee program provides voluntary money management services to a limited number of adult clients who, although legally competent, would be unable to pay their daily expenses in a timely fashion without assistance and have no one else able and available to provide this service for them. Because the program is voluntary, a client can withdraw from the service at any time. |
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Cash Assistance Program for Immigrants (CAPI) |
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1-888-960-4477
CAPI is a state program that provides cash assistance to elderly and disabled immigrants who may not be eligible for federal SSI. Some immigrants who are not eligible for Supplemental Security Income (SSI) may be able to receive cash assistance under this program. |
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Offices and Phone Numbers |
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ADULT SERVICES DIVISION DISTRICT OFFICES
ADULT SERVICES DIVISION ADMINISTRATION
4060 County Circle Drive, Riverside, CA. 92503
(951) 358-3000
| District Offices |
Address |
Phone Number/Toll Free |
Fax Number |
| 71-Moreno Valley
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23119 Cottonwood Ave Building A-100, Moreno Valley 92553 |
951-413-5050
800-345-6083 |
951-413-5107 |
| 72-Cat City |
68625 Perez Rd. Ste. 2 Cathedral City, CA 92234 |
760-770-2450
800-582-9893 |
760-770-2260 |
| 75-Banning |
901 E. Ramsey Street Banning, CA 92220 |
951-922-7585
888-454-2839 |
951-922-7530 |
| 76-Hemet |
541 N. San Jacinto St. Hemet, CA 92543 |
951-791-3250
800-331-6742 |
951-791-3255 |
| 77-Lake Elsinore |
1400 Minthorn St. Lake Elsinore, CA 92530 |
951-245-3050
866-243-1680 |
951-245-3031 |
| 78-Blythe |
1267 W. Hobson Way Blythe, CA 92225 |
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| 79-Corona |
505 S. Buena Vista Ste 312 Corona, CA 92282 |
951-272-5564
888-877-3985 |
951-272-5583 |
| 80-Jurupa
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5961 Mission Rd. Riverside, CA 92509
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951-509-8201
877-499-9797
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877-499-9797
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| 82-Riverside
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3950 Reynolds Road Riverside, CA 92503 |
951-358-6400
888-616-0004 |
951-358-7415
951-358-7420 |
| District |
Zip Codes/Serving Cities |
| 71-Moreno Valley |
92324-Colton (General), Grand Terrace |
| 92373-Redlands |
| 92548-Homeland |
| 92553-Moreno Valley |
| 92555-Moreno Valley, Rancho Belago |
| 92567-Nuevo, Lake View |
| 92571-Perris |
| 92585-Sun City, Romoland |
| 92586-Sun City |
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| 72-Caty City |
92201-Indio, Chiriaco Smt, Chiria Summit |
| 92203-Indio, Bermuda Dunes |
| 92210-Indian Wells, Palm Desert |
| 92211-Palm Desert |
| 92234-Cathedral City |
| 92236-Coachella |
| 92241-Desert Hot Springs |
| 92253-La Quinta |
| 92254-Mecca |
| 92260-Palm Desert |
| 92264-Palm Springs |
| 92270-Rancho Mirage |
| 92274-Thermal |
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| 75-Banning |
92220-Banning |
| 92223-Beaumont, Cherry Valley |
| 92230-Cabazon |
| 92240-Desert Hot Springs |
| 92258-North Palm Springs, N. Palm Springs, N Palm SPGS, No Palm Springs |
| 92262-Palm Springs |
| 92276-Thousand Palms Thousand PLMS |
| 92282-Whitewater, Cabazon |
| 92320-Calimesa |
| 92399-Yucaipa, Oak Glen |
| 92549-Idyllwild |
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| 76-Hemet |
92543-Hemet |
| 92544-Hemet |
| 92545-Hemet |
| 92561-Mountain Center Mountain CTR |
| 92582-San Jacinto |
| 92583-San Jacinto, Gilman Hot Springs, GLMN Hot Springs |
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| 77-Lake Elsinore |
92028-Fallbrook |
| 92530-Lake Elsinore |
| 92532-Lake Elsinore |
| 92562-Murrieta |
| 92563-Murrieta |
| 92584-Menifee, Sun City |
| 92587-Sun City, Canyon Lake, Quail Valley |
| 92590-Temecula |
| 92591-Temecula |
| 92592-Temecula |
| 92595-Wildomar |
| 92596-Winchester |
| 92536-Aguanga |
| 92539-Anza |
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| 78-Blythe |
92225-Blythe, Ripley |
| 92239-Desert Center, Eagle Mountain |
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| 79-Corona |
91752-Mira Loma |
| 92505-Riverside |
| 92860-Norco |
| 92879-Corona |
| 92880-Corona |
| 92881-Corona |
| 92882-Corona |
| 92883-Corona |
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| 80-Jurupa |
92501-Riverisde |
| 92506-Riverside |
| 92507-Riverside |
| 92509-Riverside, Rubidoux |
| 92521-Riverside |
| 92557-Moreno Valley |
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| 82-Riverside |
92503-Riverside |
| 92504-Riverside |
| 92508-Riverside |
| 92518-March Aire Reserve Base, March ARB, Riverside |
| 92551-Moreno Valley |
| 92570-Riverside |
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| Thursday, September 02, 2010 |
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