The toll free APS Hot Line telephone number is 1-800-491-7123.

Adult Protective Services (APS) provides a system of in-person response, 24 hours per day, seven days per week. DPSS is responsible for accepting and responding to reports of dependent adult and elder abuse of individuals living in Riverside County. The Adult Protective Services program provides social services interventions to disabled adults (ages 18 and older) and elders (age 65 and older) to alleviate physical, sexual and financial abuse, neglect, isolation, abandonment, abduction and mental suffering.

The following types of abuse must be reported:

• Physical Abuse
• Sexual Abuse
• Psychological Abuse
• Abandonment
• Self Neglect
• Financial Abuse
• Neglect

The Riverside County IHSS toll free application and information telephone number is 1-888-960-4477.

The goal of the IHSS program is to enable elderly and/or disabled persons to remain safely in independent living as long as possible. IHSS Services may include meal preparation and clean-up, food shopping, bathing, dressing, personal care, domestic services (cleaning) assistance with medications, etc. This in- home assistance is designed to allow persons to remain in their home rather than be placed in an institutional setting. The IHSS program currently serves over 11,000 consumers in Riverside County and this number is growing. Clients can be served by Independent Providers, hired and supervised by the consumer themselves, or by a provider referred to the client by an agency contracted with the County to provide services.

The C.A.R.E. Program phone number is 1-800-476-7506

The C.A.R.E. Program was formed in response to the service needs of victims of elder abuse and consumer crime.  Under the umbrella of Adult Protective Services, the C.A.R.E. Program investigates incidents of consumer fraud against elder or dependent adults and assists the victim in resolving the situation and protecting themselves.  The program also addresses elder abuse issues through education and training in partnership with public and private sector agencies.  The C.A.R.E. Program coordinates C.A.R.E. teams throughout the County, which are multidisciplinary elder abuse teams made up of representatives from A.P.S., Public Health, Community Care Licensing, Law Enforcement, the District Attorney, etc.  The teams improve coordination and cooperation among human service providers and public safety organizations, in order to better investigate elder abuse and provide coordinated services to elders and dependent adults.

The 4 major service components of the C.A.R.E. Program are:

• Direct Consumer Advocacy – assists victims of such consumer fraud as telemarketing, investment, sweepstakes, contractor, and automotive repair schemes.

• Community Anti-Fraud Education – takes anti-fraud information into the community to empower seniors and prevent the fraud from occurring.

• Gatekeeper Training Component – teaches recognition and reporting of all types of elder and dependent adult abuse to mandated reporters and members of the community who have regular contact with this population.

• C.A.R.E. Teams – The C.A.R.E. Program manages three regional elder abuse Teams with membership from 40 countywide agencies involved in the treatment and prevention of elder abuse in Riverside County.  Members share best practices to combat elder abuse and work together toward protection of the client and prosecution of the offender.

In 2004, the C.A.R.E. Program was selected as one of the top 15 programs to be finalists in the Innovations in American Government Award.  The award is sponsored by the Ash Institute of the Kennedy School of Government at Harvard University.  The award draws attention to exemplary achievement in government programs, and serves as a catalyst for transforming creative and effective ideas into widely established best practices.

Links:

• Consumer Fraud Advocacy
• Program Replication Toolkit
• Mandated Reporter Training
• C.A.R.E. Teams

1-888-960-4477

CAPI is a state program that provides cash assistance to elderly and disabled immigrants who may not be eligible for federal SSI. Some immigrants who are not eligible for Supplemental Security Income (SSI) may be able to receive cash assistance under this program.

ADULT SERVICES DIVISION DISTRICT OFFICES

ADULT SERVICES DIVISION ADMINISTRATION
4060 County Circle Drive, Riverside, CA. 92503
(951) 358-3000

District Offices	Address	Phone Number/Toll Free	Fax Number
71-Moreno Valley	23119 Cottonwood Ave Building A-100, Moreno Valley 92553	951-413-5050 800-345-6083	951-413-5107
72-Cat City	68625 Perez Rd. Ste. 2 Cathedral City, CA 92234	760-770-2450 800-582-9893	760-770-2260
75-Banning	901 E. Ramsey Street Banning, CA 92220	951-922-7585 888-454-2839	951-922-7530
76-Hemet	541 N. San Jacinto St. Hemet, CA 92543	951-791-3250 800-331-6742	951-791-3255
77-Lake Elsinore	1400 Minthorn St. Lake Elsinore, CA 92530	951-245-3050 866-243-1680	951-245-3031
78-Blythe	1267 W. Hobson Way Blythe, CA 92225
79-Corona	505 S. Buena Vista Ste 312 Corona, CA 92282	951-272-5564 888-877-3985	951-272-5583
80-Jurupa	5961 Mission Rd. Riverside, CA  92509	951-509-8201 877-499-9797	877-499-9797
82-Riverside	3950 Reynolds Road Riverside, CA  92503	951-358-6400 888-616-0004	951-358-7415 951-358-7420

District	Zip Codes/Serving Cities
71-Moreno Valley	92324-Colton (General), Grand Terrace
	92373-Redlands
	92548-Homeland
	92553-Moreno Valley
	92555-Moreno Valley, Rancho Belago
	92567-Nuevo, Lake View
	92571-Perris
	92585-Sun City, Romoland
	92586-Sun City
72-Caty City	92201-Indio, Chiriaco Smt,  Chiria Summit
	92203-Indio, Bermuda Dunes
	92210-Indian Wells, Palm Desert
	92211-Palm Desert
	92234-Cathedral City
	92236-Coachella
	92241-Desert Hot Springs
	92253-La Quinta
	92254-Mecca
	92260-Palm Desert
	92264-Palm Springs
	92270-Rancho Mirage
	92274-Thermal
75-Banning	92220-Banning
	92223-Beaumont, Cherry Valley
	92230-Cabazon
	92240-Desert Hot Springs
	92258-North Palm Springs, N. Palm Springs, N Palm SPGS, No Palm Springs
	92262-Palm Springs
	92276-Thousand Palms Thousand PLMS
	92282-Whitewater, Cabazon
	92320-Calimesa
	92399-Yucaipa, Oak Glen
	92549-Idyllwild
76-Hemet	92543-Hemet
	92544-Hemet
	92545-Hemet
	92561-Mountain Center Mountain CTR
	92582-San Jacinto
	92583-San Jacinto, Gilman Hot Springs, GLMN Hot Springs
77-Lake Elsinore	92028-Fallbrook
	92530-Lake Elsinore
	92532-Lake Elsinore
	92562-Murrieta
	92563-Murrieta
	92584-Menifee, Sun City
	92587-Sun City, Canyon Lake, Quail Valley
	92590-Temecula
	92591-Temecula
	92592-Temecula
	92595-Wildomar
	92596-Winchester
	92536-Aguanga
	92539-Anza
78-Blythe	92225-Blythe, Ripley
	92239-Desert Center, Eagle Mountain
79-Corona	91752-Mira Loma
	92505-Riverside
	92860-Norco
	92879-Corona
	92880-Corona
	92881-Corona
	92882-Corona
	92883-Corona
80-Jurupa	92501-Riverisde
	92506-Riverside
	92507-Riverside
	92509-Riverside, Rubidoux
	92521-Riverside
	92557-Moreno Valley
82-Riverside	92503-Riverside
	92504-Riverside
	92508-Riverside
	92518-March Aire Reserve Base, March ARB, Riverside
	92551-Moreno Valley
	92570-Riverside