IHSS Providers

The Public Authority has established a registry of screened home care providers who can be matched with IHSS consumers needing assistance in order to safely remain at home.  All IHSS providers who are a part of the Public Authority registry not only have completed the state mandated requirements, but have also been pre-screened, and passed a drug and alcohol screening.

Once a home care provider is added to the registry, their name will be placed on a list and mailed to IHSS consumers who are looking to hire a home care provider.

The IHSS consumer is the primary employer of his/her home care provider, but registry staff is available to assist with mediations, training and support.

Please call The Public Authority if you would like more information about joining the Registry 1-888-470-4477.


Timesheet Information Tools

Below are resources you may access when completing IHSS Timesheets: 

IHSS Timesheet Overview Webinar for Providers

Calculation Tools - Addition & Subtraction of Hours and Minutes


Fair Labor Standards Act (FLSA) Disputes and Resolutions Unit


  • Call for questions regarding:
  • Violations
  • Violation Disputes
  • Travel Time
  • Workweek Guidance
  • Exemption Request
  • Flex Overtime Request Approvals

Fair Labor Standards Act (FLSA) Rules and Regulations 

IHSS Registry Home Care Provider Handbook

County of Riverside Homecare Provider Handbook - Provides information on:

  • Being a Successful Home Care Worker
  • What is the Public Authority?
  • Home Care worker training
  • Telephone Screening
  • Interviewing in Person
  • General Duties After You Are Hired
  • Payroll Information
  • Be a Professional on the Job
  • Confidentiality

State of California Home Care Provider Handbook - Provides information on:

  • Understanding IHSS
  • Assessment and Authorized Services
  • The IHSS Public Authority
  • Finding a Recipient
  • Before you start your job
  • Timesheets
  • Paychecks and Benefits
  • Qualities of a Good Provider
  • Communication
  • Organizational Skills
  • Setting and Maintaining Boundaries
  • Health
  • Safety

Caregiver with lady in chair

 The IHSS Public Authority performs many functions in support of our home care providers. Some of these services include: free trainings, health benefits (if the home care provider meets the criteria and space is available in the program), employment verifications and worker’s compensation.

Health Benefits

Home care providers in Riverside County are eligible for health coverage through Walker Insurance Solutions, LLC., as long as they are meeting and maintaining eligibility requirements of 80 paid hours per month.  Currently, the monthly premium paid by a home care provider for health and dental coverage is $20.00 per month. 

If you have any questions regarding your health benefits or eligibility for health benefits, please call Walker Insurance Solutions, LLC. at 1 (800) 883-0902.  They will be happy to assist you with any health benefits information you may need.

Employment Verification

As an IHSS home care provider, the Public Authority is here for your employment verification needs. We are here to assist you with verification if you need a loan, information for another government agency, to apply for a position with another company, or if you just need to know for your own records.

Office hours are Monday – Friday 8:00 AM - 5:00 PM. We are closed on weekends and county-observed holidays.

All Verification of Employment (VOE) requests must be submitted in writing by:

  • Fax - 951-686-1419 (Att. Verifications of Employment)
  • Mail - PO Box 7300, Moreno Valley, CA 92552 (Att. Verifications of Employment)

A complete VOE request should include:

  • Provider's full SSN
  • Full Legal Name
  • Provider's Original Signature & date (within 90 days)
  • Third Party requestors should provide an Authorization to Release Employment Information, originally signed and dated by the provider (within 90 days).

VOEs are completed within twenty (20) business days of receiving the written request, as resources permit.

We will provide the following information on all requests (as identified in our Case Management Information Payrolling System):

  • provider first and last name
  • provider social security number
  • date of birth
  • address
  • telephone number
  • beginning pay period date
  • ending pay period date (if terminated)
  • current hourly rate, and
  • current authorized hours per month

The following elements of employment information are not routinely included in VOEs. However, they will be made available upon request:

  • historical hourly rate
  • historical authorized hours per month, and
  • income

Note: In alignment with the IHSS 2010 Program Integrity Initiative, the Public Authority will report no less than year-to-date earnings (for hours paid in service to all authorized IHSS Consumers). 

Questions regarding an IHSS home care provider's work ethics or hours worked must be directed to the consumer of IHSS services (i.e., actual Employer to the IHSS home care provider.) 

Contact Information:
If you have further questions, please contact us:
Phone: (888) 470-4477
Phone: (951) 321-6160
Fax: (951) 686-1419
Address: Public Authority
12125 Day Street, Suite S-101
Moreno Valley, CA 92557

Authorization to Release Information (VOE Request Form)


Worker's Compensation

If you are injured while providing services as an IHSS Home Care Provider, the Public Authority is here to assist you with initiating a worker's compensation claim and setting up the initial treatment for your work related injury. We recognize that there are personal questions that arise during an injury on the job and the Public Authority along with York Risk Services Group, Inc. (our worker's compensation insurance provider) are here to help.

When a work-related injury or illness does occur, please contact the Public Authority immediately to report your injury so we may set up an initial evaluation with a worker's compensation doctor in your area. Our goal is to help you receive the medical treatment and care that you need, and assist in the process of helping you to achieve maximum medical improvement following your injury.

The following items are necessary for filing a worker's compensation claim. Please have this information available when calling:

  • date of injury
  • time of injury
  • time employee began work
  • Was employee unable to work at least one full day after the injury?
  • if so, date returned to work
  • name of employer at time of injury
  • address of employer at time of injury
  • telephone number of employer at time of injury
  • if seen by physician - name, address and telephone number of physician seen

 Contact Information:

To submit your report, please contact the Public Authority Custodian of Records/Workers’ Compensation:

Phone: (888) 470-4477 or (951) 321-6160

Fax: (951) 681-1419


12125 Day Street, Suite S-101

Moreno Valley, CA 92555

The Facts About Workers' Compensation 

English                  Spanish

Notice to Employees


Department of Justice

Criminal Background:

As part of the enrollment process, an applicant provider must undergo and pass a criminal background check conducted by the California Department of Justice (DOJ). To begin the process, IHSS PA as the applicant agency, will provide the applicant provider a live scan form for its completion. The applicant provider must find a certified live scan operator/vendor for the submission of the live scan; the applicant provider is responsible for the live scan fees. The live scan operator/vendor inputs the applicant provider’s personal information, captures the applicant’s fingerprints electronically and transmits the date to the DOJ. At the conclusion of the session, the applicant should be provided an Applicant Transaction Identifier (ATI) number, a number used to identify the transaction.

The applicant agency will receive the results electronically from the California Department of Justice. 


Delays can occur and can be cause by a number of things including: poor fingerprint quality, the existence of criminal information in the applicant’s record, the existence of a manual fingerprint card (whether criminal or applicant) in the applicant’s file, birthdates before 1920, and incorrect data on the submission.

Please Note: The applicant agency does not receive specific information over the status of delayed fingerprints and has no control over the turn-around time for a completed response from the DOJ.

For additional information, please contact the Department of Justice’s website: https://oag.ca.gov/fingerprints

To check on your background results please contact us at:

Public Authority, Custodian of Records/DOJ

Phone: (888) 470-4477

Phone: (951) 321-6160

You may also contact the DOJ’s Integrated Voice Response System (IVRS) directly to check on your background status: Phone: (916) 227-2300

Please have your Automated Transaction Identifier (ATI) number available.



All subpoenas must be served in person to:

County of Riverside

Administrative Compliance Services

10281 Kidd Street

Riverside, CA 92503

Phone:  951-358-3030

Union Dues and Benefits

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