Male caregiver with man


Riverside County Public Authority Honored for Emergency Back-up Caregiver Program!

The National Association of Counties recognized the IHSS PA program titled “Ensuring Safety: IHSS Caregiver Back-up System (BUS)” in the category of Human Services. The In-Home Supportive Services (IHSS) Caregiver Back-Up System (BUS) is an innovative, 24-hour, in-home emergency caregiver program designed to provide stabilization services and support to elderly and disabled clients who are assessed to be at risk of harm due to caregiver absence and serious safety concerns. It is an enhancement to In- home Supportive Services, a statewide Medi-Cal benefit program.

The Public Authority Introduces Home Visit Service Model

The Public Authority (PA) serves as an enhancement to Riverside County In-Home Supportive Services by assisting frail older adults and people with disabilities to remain safely in their homes. Through the PA’s Registry service, quality care providers are interviewed, screened, and matched with IHSS consumers.  The primary goal of PA Registry is to establish long-term, fruitful care-giving relationships, allowing our IHSS consumers to thrive in the comfort of their homes.  As the IHSS caseload continues to grow, so does the need for new and innovative ways to deliver service to our customers.

QUICK START:  On October 2013, PA launched a service delivery model geared at further reducing client risk factors through (1) immediate response; and (2) in-home care-giver matching.  This service approach is unique in that both the Registry needs assessment and the provider payment processing are streamlined into one client home visit:

1)      PA staff completes a client home visit upon receipt of the social worker’s referral and a preliminary assessment need.

2)      During the home visit, PA staff also facilitates “job interviews” between the client and perspective providers.

3)      The goals are to: 

  • achieve a provider match (job placement) by the end of the visit; and
  • educate both parties on Rights and Responsibilities associated with the “client-employer” and “caregiver-employee” relationship.
  • educate the consumer and the caregiver regarding FLSA regulations and requirements.


No Wrong Door!

Applicants and existing customers will receive services regardless of how they seek assistance:

  • In person at DPSS district offices.
  • Through referrals from partners


Caregiver with lady



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